Frequently Asked Questions

Yes, all our gold and silver bars from LBMA-approved refiners come with an assay certificate confirming the weight and purity of the metal.

Yes, we buy back gold and silver bars and coins. Please visit our Sell page or contact us for current buyback prices.

Yes, we purchase scrap gold and silver items including jewellery, dental gold, and other precious metal items. Visit our buying room or use our postal service.

Yes, you are welcome to visit our store to purchase gold bullion bars and coins in person. Please note that some items listed on our website may not always be available in-store.

We recommend contacting us in advance to confirm availability of the specific bars or coins you are interested in.

Our opening hours are Monday to Friday, 9:00 am to 4:30 pm. Our office address is:

Gerrards (Precious Metals) Ltd
63 – 66 Hatton Garden
London EC1N 8LE
United Kingdom

Payment by bank transfer must be received within 24 hours of placing your order. If payment is not received within this timeframe, your order may be cancelled.

For security purposes and to comply with anti-money laundering regulations, we may request a copy of your bank statement to verify that the card used for payment belongs to you.

Yes, in accordance with UK anti-money laundering regulations, we require valid photo ID (passport or driving licence) and proof of address (utility bill dated within 3 months) for all transactions.

Your personal information is stored securely and used only for processing your orders and complying with legal requirements. We never share your data with third parties for marketing purposes. Please see our Privacy Policy for full details.

Yes, we purchase all forms of scrap gold and silver including jewellery, dental gold, coins, and other precious metal items. We offer competitive prices based on current market rates.

No, you can visit our store directly during opening hours without an appointment. Our buying room is open Monday to Friday, 9:30 am to 3:00 pm.

For first-time sellers, please bring valid photo ID (such as a passport or driving licence), proof of address (such as a utility bill dated within the last three months), and a copy of your bank statement to comply with UK anti-money laundering regulations.

You can use our secure postal service. Download our postal form, complete it with your details and a description of your items, and send them to us via Royal Mail Special Delivery (insured). We will assess your items and contact you with an offer within 24-48 hours.

We offer payment by bank transfer (BACS) which is processed the same day once your items have been assessed and you have accepted our offer. We can also pay by cheque if preferred.

Yes, we buy silver, platinum, and palladium in addition to gold. This includes bullion, coins, jewellery, and scrap items containing these metals.

When placing an order, simply select "Storage" as your delivery option at checkout. Your metals will be stored in our secure vault facility and you will receive documentation confirming your holdings.

Storage fees are charged quarterly based on the value of your holdings. Please contact us for current storage rates as they vary depending on the type and quantity of metal stored.

Your metals are stored on an allocated basis in high-security vaults that meet LBMA standards. This means your specific bars or coins are identified and kept separate from other clients assets.

Yes, we can store precious metals that you have purchased elsewhere, subject to verification and assay if required. Please contact us to discuss your requirements.

The minimum storage period is typically 3 months. After this period, you may request delivery or sale of your holdings at any time.

Yes, you can request delivery of your stored metals at any time. Simply contact us and we will arrange secure, insured delivery to your specified address.

Delivery charges from storage depend on the value and quantity of items being delivered. We use fully insured courier services. Please contact us for a delivery quote.

Yes, we offer storage for all gold and silver bullion products including bars and coins. Our storage facility is fully insured and meets the highest security standards.

Your metals are held in high-security, fully insured vaults, including facilities that meet London Bullion Market Association (LBMA) standards. They are stored on an allocated basis, meaning your holdings are clearly identified and kept separate from other clients assets.

If you would like full details of the insurance cover and storage terms, please contact us and we will provide the relevant terms and conditions for the service.

Delivery is free on orders over £1,000. For orders below this threshold, delivery charges apply based on the order value. Full delivery pricing is shown at checkout.

Yes, we ship internationally. International delivery charges and customs requirements vary by destination. Please contact us for a quote before placing an international order.

For security reasons, we can only deliver to the address registered on your account. If you need to update your delivery address, please contact us before placing your order.

Our courier will attempt delivery and leave a card if you are not available. You can then arrange a redelivery or collection from a local depot. We recommend ensuring someone is available to sign for valuable packages.

You will receive a dispatch confirmation email with tracking information once your order has been shipped. You can use this to track your delivery in real-time.

Orders placed and paid for before 3:00 pm on a business day will be dispatched the same day for next working day delivery.

Yes, all deliveries are fully insured for the full value of the contents. We use specialist precious metals couriers with appropriate insurance cover.

We use specialist couriers experienced in handling precious metals. Your items are securely packaged and sent via tracked, insured delivery requiring a signature on receipt.

If your cleared payment is received and confirmed by us before 3:00 pm on a business day, your order will be dispatched the same day for delivery on the next working day.

Yes, you can select "Collection in Store" at checkout. Your order will be ready for collection from our Hatton Garden office once payment has cleared and any required ID checks have been completed.

Yes, you will need to bring valid photo ID (passport or driving licence) when collecting your order. For first-time customers, proof of address will also be required.

Street parking in Hatton Garden is limited. There are several NCP car parks nearby, and Farringdon and Chancery Lane tube stations are within walking distance.

Once your payment has been received and, for first-time customers, your identification documents have been approved, your order will usually be ready for collection shortly afterwards. You will be notified by phone or email as soon as your goods are ready to collect from our office.

We accept bank transfer (BACS/CHAPS), debit cards, and credit cards. Bank transfer is preferred for larger orders as it avoids card processing limits.

Yes, we accept Visa and Mastercard debit and credit cards for online payments up to £12,500 per transaction.

Yes, in accordance with UK anti-money laundering regulations, we require valid photo ID and proof of address for all customers. This is verified before your first order is dispatched.

Investment gold is VAT-free in the UK. Silver, platinum, and palladium bullion products are subject to VAT at the standard rate (currently 20%).

Precious metal prices fluctuate constantly based on market conditions. The price you see on our website is indicative and the final price is locked in when you complete checkout.

Our prices include a premium over the spot price which covers manufacturing costs, shipping, insurance, and our operating costs. The premium varies by product type and quantity.

You will receive an email confirmation once your payment has been received and your order is being processed. For bank transfers, please allow 1-2 hours for confirmation during business hours.

Yes, you can place orders by phone during our business hours. Call +44 207 242 6521 to speak with our sales team.

For bank transfers, payment must be received within 24 hours of placing your order. Card payments are processed immediately at checkout.

We do not accept cash payments for precious metals due to anti-money laundering regulations. All payments must be made by bank transfer or card.

For payments by debit or credit card, orders are accepted up to £12,500. For payments made by bank transfer, there is no fixed maximum order value.

We purchase all types of precious metal scrap including jewellery manufacturing waste, polishing dust, sweeps, dental scrap, electronic scrap, and industrial precious metal waste.

Processing times depend on the type and quantity of material. Standard jobs are typically completed within 5-7 working days. We will provide a specific timeline when we receive your materials.

Business customers can receive payment by bank transfer (BACS) once the job has been processed and the precious metal content has been determined. We can also provide settlement in physical metal if preferred.

Melt and assay charges depend on the type of material and quantity. Please contact us with details of your material for a quote. We offer competitive rates for regular trade customers.

Yes, Gerrards can process your sweeps. Assay prices for sweep jobs are as follows:

Au or Ag sweep treatment charge: £6.50 per kilo – minimum charge £65 including a gold/silver assay (additional Ag £40, additional Pt and/or Pd £37 each).

Note: Gold leaf type materials treatment charge £6.50 per kilo – minimum charge £90 including a gold assay.