Terms & Conditions

1. These Terms

1.1 What these terms cover. These represent the terms and conditions governing product supply, whether goods or services.

1.2 Why you should read them. Review carefully before submitting orders. The terms detail company identification, product provision procedures, modification and termination rights, issue resolution processes, and other material information.

1.3 Are you a business customer or a consumer? Consumers are individuals purchasing products primarily for personal use rather than professional purposes. Different legal protections apply based on this classification.

1.4 If you are a business customer this is our entire agreement with you. For business purchasers, these terms constitute the complete arrangement.

2. Information About Us and How to Contact Us

2.1 Who we are. Gerrards (Precious Metals) Ltd, registered in England and Wales under company number 01528315, with VAT registration 354 3405 70. Registered location: 63/66 Hatton Garden, London EC1N 8LE.

2.2 How to contact us. Customer service: +44(0) 207 242 6521, Monday-Friday 9:30am-4:30pm, or email [email protected]

2.3 How we may contact you. Contact occurs via telephone or written communication at addresses or email addresses supplied during ordering or account registration.

2.4 "Writing" includes emails. Written communication encompasses email correspondence.

2.5 Language. This contract is exclusively available in English.

3. Our Contract with You

3.1 How we will accept your order. Orders are accepted via website, telephone (020 7242 6521), or email. An order acknowledgment email is sent, but the contract formation occurs when acceptance confirmation is emailed. Payment receipt and identity verification must be completed before acceptance.

3.2 Amendments to your order. Customers must carefully review order details for accuracy before submission.

3.3 If we cannot accept your order. Rejection notification is provided with no charge if acceptance cannot occur due to stock unavailability, failed credit checks, pricing errors, or other reasons.

3.4 Alternative goods. If unavailable, customers may wait for stock, cancel, or accept substitutes of equal or superior standard and value.

3.5 Your order number. An order number is assigned and communicated upon acceptance for reference purposes.

3.6 We only sell to the UK. Orders are restricted to UK addresses only.

3.7 Order pre-conditions.

• Minimum age requirement: 18 years
• Complete and accurate personal details required
• Immediate notification of information changes necessary
• Valid photographic identification (passport or driving license) and utility bill (under 3 months old) required for verification
• Authorization as card holder of payment instrument is required

4. Our Products

4.1 Product variations. Website images are illustrative only; actual products may vary slightly.

4.2 Product packaging. Packaging may differ from website depictions.

4.3 The value of precious metals fluctuates. Metal price fluctuations affect product pricing, refunds, and stored good valuations.

4.4 Investment nature and disclaimers. Precious metals are positioned as long-term investments (3+ years minimum). Services do not constitute investment or financial advice. No profit guarantees are provided. Products lack Financial Services Compensation Scheme coverage.

4.5 Storage service description. Allocated storage is provided—merchandise is segregated, identifiable, and completely separate from other customers' holdings. All stored metals are fully allocated without leverage.

5. Your Rights to Make Changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change.

6. Our Rights to Make Changes

6.1 Minor changes to the products. Changes reflecting legal requirements or minor stock/service modifications may occur without material impact.

6.2 More significant changes to the products and these terms. Substantial modifications require notification with termination options before implementation. Storage facility changes may occur; security level reductions require advance notification with termination privileges.

7. Providing the Products

7.1 Delivery costs. Free insured UK delivery is included in displayed prices. Regional variations may apply; contact customer services for details.

7.2 When we will provide the products.

• Goods: Delivery occurs next business day or within 14 days maximum from acceptance. Non-delivery within 14 days permits cancellation with refund.
• Services: Storage commences immediately post-purchase with immediate placement.

7.3 We are not responsible for delays outside our control. External event delays trigger immediate customer notification and delay mitigation efforts. Liability for such delays is excluded if proper notification occurs.

7.4 Collection by you. Merchandise collection from Hatton Garden (by prior arrangement) during 9:30am-4:30pm weekdays is permitted.

7.5 If you are not at home when the product is delivered. Failed deliveries result in rearrangement notices. Courier-confirmed delivery relieves company liability for non-delivery claims.

7.7 When you become responsible for the goods. Responsibility transfers upon delivery to specified addresses or customer collection. Damaged, resealed, or tampered packages should be refused with courier return instructions.

7.8 When you own goods. Ownership transfers upon full payment receipt and satisfied identification requirements.

8. Your Rights to End the Contract

8.1 Overview of termination rights. Contract termination options depend on purchase type, defect presence, company performance, timing, and customer classification.

8.2 Ending the contract because of something we have done. Immediate termination with full refunds applies for: Announced unacceptable changes, pricing or description errors, substantial delivery delay risks, three-month-plus technical suspension, or customer legal rights breaches.

8.3 Consumer mind-change termination. Consumers typically enjoy 14-day mind-change rights for online purchases, potentially including storage services, though goods carry different protections.

8.4 When consumers do not have a right to change their minds. Mind-change rights exclude: Goods due to precious metals market fluctuation, completed services during cooling-off periods, items inseparably mixed with other merchandise post-delivery.

9. How to End the Contract with Us

9.1 Tell us you want to end the contract.

• Phone or email: Contact +44(0) 207 242 6521 or [email protected] with name, address, order details, telephone, and email.
• By post: Submit the provided form to Hatton Garden address or write with purchase and receipt details, customer name, and address.

9.2 Returning purchased products after ending the contract. Post-dispatch or post-receipt terminations require merchandise return via in-person or special delivery courier to Hatton Garden.

9.6 How we will refund you. Refunds use original payment methods and include delivery costs, subject to deductions.

9.8 When your refund will be made. Refunds occur promptly—goods refunds within 14 days of safe product receipt; storage service refunds within 14 days of mind-change notification.

10. Our Rights to End the Contract

10.1 We may end the contract if you break it. Termination occurs for: Payment non-receipt seven days after reminder, unreasonable timeframe failure to provide necessary information, unreasonable timeframe failure to permit delivery or collection.

10.2 You must compensate us if you break the contract. Breach-based termination permits advance payment refunds for non-provided products, with reasonable net cost deductions for breach consequences.

10.3 We may withdraw the product. Thirty-day advance notice precedes product supply discontinuation with advance payment refunds.

11. If There is a Problem with the Product

11.1 How to tell us about problems. Contact customer service: +44(0) 207 242 6521, [email protected], or 63/66 Hatton Garden, London EC1N 8LE.

11.2 Please notify us within 24 hours. Prompt notification (within 24 hours) is essential for: Merchandise not matching order descriptions, delivery address unavailability, non-receipt.

12. Your Rights in Respect of Defective Products if You are a Consumer

12.1 Legal duties. Companies maintain legal supply conformity obligations. Consumer legal rights in product relation are unaffected by these terms.

13. Your Rights in Respect of Defective Products if You are a Business

13.1 Warranty. Business purchases warrant that delivered goods: Conform materially with descriptions, lack material design, material, or workmanship defects, meet satisfactory quality standards per Sale of Goods Act 1979, satisfy represented purposes.

13.2 Remedy process. Written defect notification within reasonable discovery timeframes, coupled with reasonable examination opportunities and merchandise return entitles customers to company-selected repair, replacement, or full refund.

14. Price and Payment

14.1 Where to find the price for the product. Displayed order page prices include delivery. Best-effort price accuracy is maintained. Silver products and storage services include VAT; gold investment products exclude VAT.

14.3 Price adjustment. Precious metals market volatility permits price adjustments per current commodity trading prices.

14.7 When you must pay and how you must pay. Accepted payment: Bank transfer, Visa, Visa Debit, MasterCard, Maestro, JCB. Non-accepted: American Express, Dinners Club, Business credit/debit cards.

Credit/debit card transactions have £5,000 per-transaction limits. Bank transfer payments have no limits with next-24-hour requirements.

15. Our Responsibility for Loss or Damage Suffered by You if You are a Consumer

15.1 We are responsible to you for foreseeable loss and damage caused by us. Failure to comply with these terms creates responsibility for foreseeable losses/damages resulting from contract breach or negligent care/skill failures. Unforeseeable losses are excluded.

15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Unlawful liability exclusions/limitations are not applied, including death/personal injury negligence liability, fraud/fraudulent misrepresentation, legal product rights breaches, and Consumer Protection Act 1987 defects.

15.3 We are not liable for business losses. Consumer products are supplied for domestic/private use only. Commercial, business, or resale use triggers business liability limitations.

16. Our Responsibility for Loss or Damage Suffered by You if You are a Business

16.1 Nothing in these terms shall limit or exclude our liability for: Death or personal injury from negligence, fraud or fraudulent misrepresentation, Sale of Goods Act 1979 section 12 term breaches, Consumer Protection Act 1987 defects, any matter where liability exclusion/restriction is unlawful.

16.3 Liability limitations. Total liability cap for goods: 100% of total paid product sums. For storage services: Current goods value (market value at 3rd business day post-loss notification).

17. How We May Use Your Personal Information

17.1 How we will use your personal information. Personal information use occurs per the Privacy Policy.

18. Other Important Terms

18.1 We may transfer these terms to someone else. Terms rights/obligations transfer is possible with customer notification.

18.2 You need our consent to transfer your rights to someone else. Rights/obligations transfer requires written company consent.

18.3 Nobody else has any rights under this contract. This contract is exclusively between contracting parties.

18.4 If a court finds part of this contract illegal, the rest will continue in force. Term paragraphs operate independently.

18.5 Even if we delay in enforcing this contract, we can still enforce it later. Enforcement delay or non-insistence on compliance does not eliminate obligations or prevent later enforcement.

18.6 Which laws apply to this contract. English law governs with English court jurisdiction.

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Company Information

Gerrards (Precious Metals) Ltd (trading as Gerrards Bullion) is a London Bullion Market Association and London Platinum and Palladium Market associate.

Company Registration: 01528315
VAT Registration: 354 3405 70
Address: 63-66 Hatton Garden, London EC1N 8LE, UK
Telephone: 0207 242 6521
Email: [email protected]